From Thursday 5th Nov 2020 the Government have imposed a new Covid-19 lockdown to the whole country. We are still allowed to continue our business as we are a manufacturing business and not a retail shop, but there will be certain areas where things will have to change to comply with the new lockdown laws. The HALF Price Click & Collect service is still allowed to continue, but we will not be able to let customers into the workshop to view items in progress. When your order is complete we will message or call you and you will be given a time-slot to collect your items. Please make sure you stick to your allocated time as we can't change this once issued. If you feel you don't want to collect your items during the current lockdown, please get in touch with us to let us know and we can store your items until the situation improves. We will still be manufacturing as normal but due to the restrictions on movement there may be delays in materials arriving which means some orders may take longer than usual to complete, there is nothing we can do about this and all manufacturing companies in the UK have the same issue. Also, some furniture deliveries may be delayed due to laws restricting our delivery teams to enter certain parts of the UK, If this is the case with your order we will be in touch to inform you. Our office will continue to be run mostly remotely from the homes of our staff so please be patient if you are waiting for a reply. If you require an update on an order already placed please use our order update form on the website. Please don't message us on social media for updates as we get hundreds of messages per day and it won't go to the right people who can update you.
This hasn’t been an easy year in terms of restrictions on our business as well as the global ramifications affecting supply chains and stretching our suppliers, but please be assured that we are doing everything we can behind the scenes to make your experience with Live with wood a happy one. In the meantime we have been recruiting and training to improve our customer experience.
The Live with wood team would just like to take this opportunity to thank everybody for your continued support during this bizarre year of 2020, and we will eventually get through it and rise up stronger and wiser than ever.