We always believe in being honest with our customers, even if this means we lose orders because our lead times are too long. 2020 has been a very testing year, but we will always do our best to keep customers informed about the ever changing situation when ever we can.
All businesses are feeling the impact of Covid-19 and that not only means us, but it also means our suppliers. This is why sometimes issues are out of our control and means we can experience delays and set backs.
Please rest assured we will always do our best to deliver on every promise we make because we want every customers experience with us to be as perfect as possible.
What are your current Lead Times?
In normal times prior to the Covid pandemic we would be working on a lead time of 12-15 weeks approx, but in these very uncertain times you may find our lead times will be longer. We cant publish lead times on any of our product pages as the current situation is very fluid and changes daily.
Will I get my order for Christmas?
This year with the pandemic we have had to cut off for guaranteed Christmas delivery in August. But in the twelve years of Live with wood this is the first year we cant truly promise anything and any company that says they can guarantee anything isn't being true to their customers, the trading laws set out by the British Government change daily and nobody knows what will happen in the future. We will always do our best to keep to any timescales but sometimes it is impossible and beyond our control.
What is the Half Price Click & Collect service?
We realised in 2019 there were a lot of people who wanted to purchase our products but with the delivery cost it meant they were out of their price range, so we decided to introduced a HALF price Click & Collect service.
The way it works is you order your furniture as usual but when you choose to use our Click & Collect you will get a massive 50% discount. Then when its ready we contact you and you collect your order from our Chesterfield premises.
Since we introduced this service its gone viral, we now sell more furniture on our Click & Collect service than we do on our delivery service. Please note because the Click & Collect is so popular there may be longer wait times for your order but it is well worth the wait and remember your getting standard products made in the same way and finished to the same high quality for half price.
Why do your products take longer than other companies?
Here at live with wood we don't mass produce products, we don't have stock and only make furniture to order. We like to think of our products as the Ferrari of the furniture world or like a fine wine that takes time but is well worth the wait. We have a team of talented people, most of which are university graduates in furniture design and build, and when you place your order they use raw materials to hand build your furniture just for you.
What are you doing to reduce Lead times?
This year we have started the expansion of the company to try and reduce our lead times. This includes moving into our Brand new premises in Chesterfield, investing in new machinery and power tools and adding more people to our team of amazing people in the workshop and offices.
So why should I buy from Live with wood?
If you want amazing solid wood furniture to last a lifetime, built by talented people just for you then we are the company for you. We have built a following of over 80,000 people on social media and featured on National TV and radio by being the best, not the fastest.
Just take a look at some of our recent feedback Click Here..
When I stated Live with wood back in 2007 I said I wanted to be the best furniture manufacturing business around, at no point did I say i wanted to be the fastest. If we become the fastest without losing the unbeatable quality we offer then that's all well and good, but we wont lower quality to increase speed..!
Michael Mellors-Pursglove (Founder and Owner)