OUR RETURNS POLICY & YOUR RIGHTS.
Whilst we do everything we can to make sure you’re happy with your order, we do realise that from time to time things don’t always work out. So if you need to make a return, we’re on hand to help...
Q: WHAT HAPPENS IF I CHANGE MY MIND?
A: No problem. If you’ve shopped online, just call our Internet Team on 01773-832476 before delivery takes please or within 14 days of receiving your order. Please bear in mind, we only issue credit notes for items returned due to you changing your mind. Please note it is your responsibility to cover the cost of returning your items.
Q: WHAT IF THE FURNITURE IS FAULTY OR DAMAGED?
A: We do everything we can to make sure your furniture reaches you in pristine condition. If, however, it should arrive damaged then please tell the delivery driver at the time of delivery. If the furniture is wrapped and you only discover the issue when unwrapping it, please call us for advice on 01773-832476
Q: WHAT ABOUT BESPOKE ITEMS?
A: Sorry but we don’t offer refunds on bespoke or personalised products.
Q: HOW ABOUT SELF-ASSEMBLY FURNITURE?
A: If you change your mind before you start assembling your furniture, then you can arrange returns in the usual way. As long as everything is undamaged and in its original packaging, you’re good to go. If you’ve assembled or part assembled your furniture, then unfortunately we’re unable to accept it as a return. That’s because any assembly process prevents us from being able to re-sell the furniture to another customer.
Q: WHAT SHOULD I DO IF I HAVE A COMPLAINT?
A: Please get in touch with our Customer Services Team on 01773-832476, who’ll do everything they can to sort out the problem.