2020 has changed the way we do a lot of things including shopping. Back in 2019, we could see customers we're screaming out for a new way to buy our products, and that is why we launched our Click & Collect service. Years ago you would walk around an old fashioned shop trying to find a piece of furniture to fit your home or business. This was so time-consuming and stressful and it's also very dated. Customers have never been more demanding and that is why businesses should listen to the customer demand and shift their businesses to meet the demand. We have listened and that is why we don't have a High St shop and that's why we launched Click & Collect from our Chesterfield workshop. We offer standard sizes in any of our products but we also offer bespoke sizes and designs on anything. Shops cost £1000's to run and these costs have to be passed onto the customer, that's just the way it is. We sell products from the place where we make them and buy all our materials direct from the source, keeping our overheads low and that means keeping our prices low. We still have work to do to perfect the shopping experience for our customers, and our business is constantly evolving.
The internet is here to stay and I think we just need to embrace it and learn to use it to make our lives better.