What happens after your order from us:
Once you place your order with us we will put your details onto our systems and it will join the queue to be manufactured. Whilst your order is waiting to be started one of our team will calculate the materials needed to make your items and order them from one of our trusted suppliers. When your order has reached the point of being manufactured our team will collect all the materials they need from our storage area and machine all the timber to size. Then they will cut joints etc and assemble your items in our dedicated assembly area. Once assembled the furniture will go into the finishing area to have its wax or paint finish applied. Then to finish the furniture any ironmongery will be fitted and any required wrapping etc will be applied. As the furniture gets to the end of its journey with us our office team will contact you to arrange collection or delivery.
Click & Collect:
When your furniture is ready we will contact you with a day and time slot to collect your furniture. On arrival please call us to inform us you are outside and wait with your vehicle until told otherwise. Your items will be positioned in our safe area and then you will be allowed to load it into your vehicle yourself. We can''t help you load your items because we have to keep the safe distance of 2 metres apart. If you require any further information about the procedure for click & collect then please email us firstname.lastname@example.org or call 01773832476
All our timescales quoted are approximate. Its very hard durning these very testing times to give definite timescales for your items to be manufactured. Please be patient with us as we're always doing our best to get your order completed as soon as possible.
Please understand we cant always give updates as we have thousands of orders on our system at any one time, please don't contact us soon after ordering as we won't be able to give you a timeframe until the team start manufacturing your items.